About Dylan

Dylan joined CSB Group as a Human Resources Administrator in May 2023 and has since been promoted to Senior Human Resources Executive.

Dylan is one of the main points of contact for any HR related matters, and his responsibilities span a wide range of day-to-day HR functions, including full-cycle recruitment, company events, employee benefits, HR reporting, payroll preparation, internal monthly newsletters, and reviews. He is a keen person who likes to face new challenges to improve on anything HR-related at CSB Group.

Dylan was recognised with a Shining Star Award in 2025 and with a Supporting Star Award in 2024 during CSB Group’s Annual Company Updates.

Education

Dylan holds an International Diploma in Human Resource & Personnel Management and several Global HR Professional Module Certificates through an international corporate university system. He also completed various courses related to management, recruitment and selection, and skill development.

In addition to his HR qualifications, Dylan also obtained a number of gambling compliance certifications. Furthermore, he completed the Retail Banking Conduct of Business (CertRBCB) course through The London Institute of Banking & Finance. Dylan also achieved and maintained an FSQ Diploma over the years, which helped him in his professional growth in management within a leading international fast-food chain.

Experience

Dylan started his career in HR in 2020 and has explored various positions that have helped him develop essential skills and gain diverse experiences. After concluding his position as an HR Executive in a gaming company, he moved to one of the strongest international insurance groups, consisting of three companies. During his time there, also as an HR Executive, he played a key role in successfully acquiring FHRD's HR Quality Mark for two of its companies.

His part-time career in a well-established private hospital also began in 2020, where he started as a medical receptionist and concierge. Months later, he began assisting in various areas including human resources and project management, as well as delicate matters - particularly in psychiatric assistance. As their Documents & Protocols Manager and LPAC, he played a key role in achieving the ISO 9001:2015 certification. Since his start there, he introduced as well as built upon various elements that contributed to the hospital’s growth, such as performance appraisals, quality management systems, medical and non-medical SOPs, and more.

Dylan also gained experience in accounts and sales while working for a company responsible for managing popular television channels and radio stations. Additionally, he worked as a Payments & Fraud Analyst at a gaming company.

Prior to becoming a certified academy coach and serving as an assistant and deputy manager, Dylan worked in various departments at one of the world’s largest banking and financial services organisations, based in the United Kingdom.

Furthermore, Dylan’s first part-time job involved joining as a crew member and progressing to a host, guest experience leader, and manager within a well-known international fast-food chain. Over more than a decade with the company, where he received a few ‘Manager of the Quarter’ certificates, he took ownership of various responsibilities, including conducting interviews, handling onboardings, providing training, managing day-to-day operations in different areas, and dealing with various situations.